Delivery & Fulfillment Policy

1. Digital Services Only

The Golden Academy provides digital products and services only. We do not ship or deliver any physical goods.

Our services include:

  • Online dog training courses and video content
  • Access to member-only training portals
  • Access to the Golden Geeks community group
  • Trainer support and guidance as described on our website

2. Access Delivery Timeframes

Access to purchased products and services is typically delivered automatically following successful payment.

In most cases:

  • Membership portal access is granted immediately after checkout
  • Confirmation emails are sent automatically to the email address provided during purchase
  • Community access instructions are provided after successful registration

Please allow up to 24 hours for access to be fully provisioned in some circumstances.

3. Account Information

Customers are responsible for providing a valid email address and accurate account information during checkout.

The Golden Academy is not responsible for delays caused by:

  • Incorrect email addresses
  • Spam or junk mail filtering
  • Customer-side technical issues
  • Failure to complete registration or onboarding steps

4. Support for Access Issues

If you do not receive access to your purchased services within 24 hours of payment, please contact us through the support channels listed on our website.

We will make reasonable efforts to resolve access issues promptly.

5. Geographic Availability

Our digital services are generally available worldwide where legally permitted.

However:

  • Services are provided in English only
  • Certain third-party platforms or payment providers may restrict availability in some regions
  • The Golden Academy reserves the right to refuse service where required by law or operational limitations

6. Service Availability

While we aim to provide uninterrupted access to our services, occasional downtime may occur due to:

  • Scheduled maintenance
  • Platform outages
  • Technical issues outside of our control

The Golden Academy does not guarantee uninterrupted or error-free access at all times.